Information and Terms

About Us

Feeling Flirtatious are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@feeling-flirtatious. co.uk.

Our Contact Details

Post: Feeling Flirtatious c/o and Sew Louise, Aladdin's Shopping Centre, 16 Motherwell Rd. Bellshill, Lanarkshire, Scotland, ML4 1RE United Kingdom
Telephone: 01698-748770  9.30am - 4.30pm Monday to Saturday. Calls charged at National Rate.
Email: info@feeling-flirtatious.co.uk

Customer complaints

Ordering

You can place your orders securely with us online or if preferred, they can be faxed to 0141 642 9468. You can also place your order by telephone Monday to Saturday between 9am-4.30pm on 01698-748770. Please note this is our retail outlet and our staff may be busy so please be patient with us. The quickest and easiest way to order is
on-line.

Customer Support

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payments.

We accept Switch, Solo, Visa Delta, Visa Credit and MasterCard Credit. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet from our securely encrypted web pages. You should never send credit card details in a regular email to anyone.

Shipping And Handling

Shipping and handling charges are additional and calculated at the following rates:

To the UK ( prices include VAT @17.5% )

Orders up to £20 ------------ £2.50
Orders up to £40 -------------£3.00
Orders up to£60 --------------£5.00
Orders up to£100 --------------£7.50
Orders over £100 ------------- £10.00

To the rest of Europe ( prices include VAT @17.5% )

Orders up to £20 ------------ £4.80
Orders up to £40 -------------£7.00
Orders up to£60 --------------£8.50
Orders up to £100 ------------£10.00
Order over £100 ------------£14.00

Cancellation

You can cancel your order at any time from the date of the order and upto 7 working days, starting from the day after you receive the goods. Your money will be refunded within 30 days of cancellation. Goods are returned at your own expense, if you do no do so, a deduction will be made from the refund to cover our costs of collecting those goods.

Delivery Schedule

UK Your order will be dispatched swiftly by Royal Mail Recorded Delivery and most orders will be received within three working days.
Europe Your order will be dispatched swiftly International Royal Mail Recorded Delivery and most orders will be received within 7 working days.

Back Orders

If your item is not in stock or you have ordered a large quantity of an individual item, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Back order items will usually take between two - five working days to be delivered. If the order is going to take longer than this you will be informed.

Tax Charges

For orders made from the UK or the European Union all tax is included.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Your Statutory Rights your not affected.

Privacy Policy

We at Feeling Flirtatious are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us now or in the future.

We will not pass your information on to a third party

The type of information we will collect about you includes:

• Your name
• Address
• Phone number
• mail address
• credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. We may also use other methods to track non-sensitive information about visitors to our site.

If you have any questions/comments about privacy, you should email Louise Campbell at privacy@feeling-flirtatious.co.uk.

Returning Unwanted Items

If you decide to return the goods, which you are not happy with or do not want. Then you may do so for either an exchange (if the item is of higher value than the item that you are returning you are liable to pay the difference) or a full refund. We will require you to return the goods to us for which you will be liable for all postage and packing. If the goods are not returned within 30 days from receipt of the goods, we will collect them from you and deduct the direct cost from the refund.

If you decide to return the goods, you should inform us of the return by e-mail within 7 days of receipt.

We will then contact you with either an exchange or refund.

Postage does not constitute as part of an exchange and the postage must therefore be paid again for the items being sent to you in exchange.

Returning Faulty Items

If in the rare occasion you were to receive a faulty item please notify us within 7 working days of receipt and we will in return promptly replace it or refund your full payment. Postage and packing for replacement of goods sent to you will be at our expense.

We will require you to return all faulty items for which you will not be liable for postage and packing.